REFUND & RETURNS POLICY
Noor Khan International Sdn. Bhd. offers complimentary exchanges and returns for Young and Glow customers under the following reasons:
- Faulty products
- Wrong products delivered
Besides, you can apply for a refund or returns with the following reasons:
- I did not receive the product(s) (e.g. missing item, parcel lost in transit)
- I received incomplete product(s) (e.g. receive less item than ordered)
- I received the wrong product(s) (e.g. wrong cosmetic item)
- I received product(s) with physical damage (e.g. s evere damage to packaging box that impacts the physical condition of the cosmetic within)
- I received faulty product(s) (e.g. damaged/opened/ brokennglass material, foreign contaminants)
Please note that requests for returns & refunds must be made within 3 days from the day you
receive the product from our logistics partner or authorised agents.
If you wish to exchange products for any other reasons, you will need to bear the shipping fee.
Items must be returned to us unused with original packaging. Returns that do not meet our policy will be sent back to you.
Requests for Refund & Returns can be submitted via our Feedback Link